Frequency Asked Questions for Existing Members

How can I claim my discount on tickets?

Simple! Just click the 'Enter Voucher Code' button at the top of our online box office, or any event page, and enter your membership number into the box. Then click 'Book' on your selected event and the discounted ticket option will be available to you.

You will have been assigned a membership number on joining, but if you need a reminder feel free to drop us a line.

How can I use my remaining free tickets?

You will have been given a special code with your membership confirmation. Just enter this into the 'Enter Voucher Code' button as above and select the free ticket option at checkout.

If you need a reminder of your code, get in touch and we'll be happy to assist!

My partner / friend / relative is also a member and we would like to book for the same film. How can we do this?

If are a Member Plus you will be able to select up to two tickets at members' price for your chosen film. If you both have separately standard memberships then you will need to book separately, as our box office will only take one membership number at any one time.

Can I buy tickets on the door?

Yes! Just bring your membership card and you will be able to buy on the door using cash or card. You can also use redeem your free tickets in this way.

Help! I have lost my membership number / card. What should I do?

No need to panic. Just contact us and we will email you through a reminder of your membership number, and issue you with a new card on your next visit.

Does my membership entitle me to any other discounts in the local area?

Yes! We have teamed up with some fantastic local businesses across South Norwood to offer discounts to Screen25 members, so do take advantage. You can see an up-to-date of participating partners here.

If you still have an unanswered question, just drop us a line.